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Our products are handmade with love. Please allow 5-7 days for processing & shipping.

Refund and Returns Policy

We are dedicated to providing a positive customer experience and ensuring your satisfaction with our products. We strive to deliver high-quality items that meet your expectations. However, due to the nature of our products, we have implemented a policy that states all sales are final.

We understand that circumstances may arise where you may have concerns or questions about your purchase. We encourage you to reach out to us if you have any inquiries or issues regarding your order. We will be more than happy to assist you and address any concerns you may have.

While we are committed to your satisfaction, we regret that we are unable to accept returns or offer exchanges on our products. This policy is in place to ensure the safety and integrity of our items, as we cannot guarantee that they have not been compromised once they leave our facility.

We take great care in the quality control of our products, and each item undergoes rigorous inspection before being packaged and shipped to you. By maintaining a final sale policy, we can uphold the highest standards of product safety and ensure that every customer receives a brand-new, untouched item.

We appreciate your understanding and cooperation in respecting our final sale policy. We are here to assist you throughout your shopping journey, providing detailed product information, answering any questions, and addressing any concerns you may have before making your purchase. Your satisfaction is our top priority, and we remain committed to delivering exceptional products and a positive shopping experience.

If you have any questions regarding our return policy or need assistance with your order, please do not hesitate to contact our customer support team. We value your trust and look forward to serving you with the utmost dedication and care.

Damaged Items

In the unfortunate event that your item arrives damaged, we offer a hassle-free refund process. We kindly ask that you follow our guidelines to initiate a refund for your damaged item.

To request a refund for a damaged item, please submit a clear photo of the damaged product, along with a detailed explanation of how the item has been affected. This information helps us assess the extent of the damage and improve our quality control processes. You can submit your refund request by contacting our customer support team within 7 days of receiving your order.

Upon reviewing your refund request, our dedicated team will promptly process your claim. Depending on the specific circumstances, we will issue a refund in the form of store credit or credit back to the original payment method used for the purchase.

If your refund is approved, you will receive an email notification confirming the refund amount and the chosen method of reimbursement. Please note that it may take a few business days for the refund to be reflected in your account, depending on the policies of your financial institution.

We appreciate your cooperation in providing the necessary documentation and information to facilitate the refund process. This helps us ensure a smooth and efficient resolution for you. Your satisfaction is of the utmost importance to us, and we are committed to addressing any concerns or issues you may have.

Please be aware that our refund policy specifically applies to damaged items. For non-damaged products, we adhere to our final sale policy, and all sales are considered final.

Incorrect items

We take full responsibility for any packaging errors that may occur. If you have received the wrong item due to a mistake on our part, we sincerely apologize for the inconvenience caused and are eager to rectify the situation promptly. Here’s how we handle such cases:

Contact Us: If you discover that you have received the incorrect item, we kindly ask that you contact us within 5 business days of receiving the package, as indicated by the mail carrier’s delivery confirmation status. This allows us to swiftly address the issue and ensure your satisfaction.

Return Process: Upon notifying us of the incorrect item, we will provide you with a return label for the item that was mistakenly shipped to you. This label will enable you to return the incorrect item to us at no cost. We appreciate your cooperation in promptly returning the item to facilitate the resolution process.

Corrected Shipment: Once we receive the incorrect item and verify its condition, we will immediately ship you the correct product. We want to ensure that you receive the item you originally ordered as soon as possible.

We deeply value your satisfaction and aim to provide you with the exceptional service you deserve. We understand that errors can happen, and we appreciate your understanding and patience as we work to rectify any mistakes on our part.

Late or missing refunds

If you haven’t received a refund yet, please check your bank account/original method of payment again before contacting us.

Depending on your financial institution, it may take some time before your refund is officially posted and there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We do not offer exchanges on any of our items.

We work diligently to ensure the accuracy of product descriptions and images, providing you with detailed information to make informed purchasing decisions.

We encourage you to carefully review your selected items before placing your order.

Due to various factors, including the nature of our products and hygiene considerations, we are unable to accept exchanges. We maintain this policy to guarantee the safety, integrity, and quality of our merchandise. It ensures that every customer receives brand-new, untouched items.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


We want to emphasize that our order fulfillment and shipping systems are optimized for swift and efficient processing. As a result, once an order has been shipped, we are unable to make any changes or cancellations to it.

Our commitment is to get your order on its way to you as soon as possible. This commitment necessitates streamlined processes that allow us to pack and ship orders with great efficiency. While this benefits the majority of our customers by ensuring fast delivery, it also means that we are unable to modify or cancel orders once they have entered the shipping process.

We understand that there may be instances where you may wish to make changes or cancel your order. We apologize for any inconvenience this may cause. We encourage you to carefully review your order details before completing your purchase to ensure accuracy and satisfaction.

Need help?

You can reach us at for questions related to refunds and returns.

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