At Koily Naturals, we take pride in creating our products with the utmost care and attention to detail. To ensure the highest quality, all our items are handmade fresh to order. We appreciate your understanding and patience as we prepare your purchase specifically for you.
Processing Time: Please allow 5-7 business days for us to handcraft and package your order. This time frame accounts for the meticulous process of creating your product and ensuring its freshness. We believe in delivering excellence, and this extra time allows us to maintain the exceptional quality you expect from us.
Shipping Method: We partner with trusted shipping carriers to ensure the safe and timely delivery of your package. Once your order has been prepared and shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to conveniently monitor the progress of your package as it makes its way to your destination.
Estimated Delivery Time: The estimated delivery time will depend on your location and the shipping method chosen at checkout. Typically, our shipping carriers deliver within 3-7 business days. However, please note that unforeseen circumstances, such as weather conditions or peak holiday periods, may cause slight delays beyond our control.
Order Tracking: To track your order, simply use the provided tracking number in your shipping confirmation email. Visit the carrier’s website and enter the tracking number to get real-time updates on the status of your shipment. Please allow up to 24 hours for the tracking information to become available after receiving your shipping confirmation email.
International Shipping: We currently do not offer international shipping.
Order Inquiries: If you have any questions or concerns about the status of your order, please feel free to reach out to our customer support team. We are here to assist you and provide you with updates regarding your shipment.
Lost Stolen Packages: We are not responsible for packages once they have left our facility. If you believe that your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification:
- USPS Customer Service Number: (800) 275-8777
In the event that a package is returned to us as undeliverable, we are committed to ensuring a smooth resolution for you. Here’s how we handle such situations:
Address Verification: If your package is deemed undeliverable and returned to us, we will promptly reach out to you via email or phone to verify the shipping address. Accurate address information is crucial for successful delivery, and we want to ensure that your order reaches you without any issues.
Refund Option: Should we fail to receive a response regarding address verification within 7 days, a refund will be issued for the total order amount, minus the initial shipping costs. We understand that circumstances can arise, and if we are unable to confirm the correct address, we want to ensure you are promptly refunded for your purchase.
Reshipment Option: Alternatively, if you prefer to have your package reshipped, we are more than happy to accommodate your request. Please note that in such cases, an additional reshipping fee will be required prior to shipping. This fee covers the costs associated with reprocessing and resending your order to the updated and verified address.
We understand the importance of timely and successful deliveries, and we strive to minimize any inconvenience caused by undeliverable packages. By promptly addressing address verification and offering the choice between a refund or reshipment, we aim to provide you with a satisfactory resolution that meets your needs.
We appreciate your patience and understanding as we handcraft your order with the utmost care and attention. We are dedicated to delivering products of exceptional quality and ensuring your satisfaction every step of the way.
Thank you for choosing Koily Naturals. We are honored to serve you and look forward to providing you with a delightful shopping experience.